Shipping policy

SHIPPING POLICY

Destinations
We ship to the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Mexico, Chile, most of Europe, Türkiye, Israel, the United Arab Emirates, Singapore, Hong Kong, Japan and South Korea. If your country does not appear at checkout, email us at mylumivex@gmail.com and we will let you know if we can ship to you.

Shipping cost
Shipping is free on all orders. If this ever changes, any shipping cost will be clearly shown at checkout before you confirm your purchase.

Delivery times
- Processing: we prepare your order in 1 to 3 business days after payment is confirmed.
- Delivery: once shipped, your order arrives in 4 to 8 business days, depending on your location.
Times are estimates. During peak seasons, holidays or carrier or customs delays, they may take a few extra days. Business days do not include Saturdays, Sundays or holidays.

Tracking
When your order ships, we will email you a tracking number so you can check its status at any time. Tracking can take up to 48 hours to update after shipping.

Delivery details
Please check your address and phone number before confirming your purchase: the carrier may need to call you to deliver your order. If you need to correct any details, email us as soon as possible; we can change them as long as the order has not shipped. We are not responsible for orders that do not arrive because of an incorrect or incomplete address provided by the customer, although we will do our best to help you recover it.

Taxes and duties
Depending on the destination, customs may charge import taxes or duties. These charges are not included in the price and are the buyer's responsibility.

Delayed or lost orders
If more than 15 business days have passed since shipping and your order has not arrived, or tracking has not moved for several days, email us at mylumivex@gmail.com with your order number. We will investigate with the carrier and, if the package is lost, send you a new one or refund your money, at no cost to you.

Damaged or wrong orders
If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with photos of the product and the package. We will send you a replacement or refund your money, whichever you prefer.

Contact
For any question about your shipment, email us at mylumivex@gmail.com. We reply within 1 to 2 business days.